How Long Will It Take To Receive My Package?

 

We aim to process all orders within 1-2 days. We ship our packages our via USPS Priority Mail and UPS. Both carriers ask for approximately 3-5 business days to deliver. If you need an order expeditied, please select a rush delivery service that we provide through UPS only.

For international orders, USPS requests 1-4 weeks.

 

My Order Never Arrived, What Do I Do?

 

Oh no! We’re sorry to hear that. Our shipping carriers work independently from Texas Knifemaker's Supply Inc., but here are a few solutions we can offer:

 

If your package has been marked delivered and it's only been a day or two, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for it in the next few hours.

 

If the tracking hasn’t been updated in an unusually long time or if it was never updated since the label was created, chances are it was lost in transit. Please send an email to texasknife@gmail.com so we can help you look into this.

 

If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.

 

What Is Your Return & Exchange Policy?

 

Texas Knifemaker's Supply products are guaranteed for 30 days after the purchase date. If any issues arise during that time, the item can be returned for a refund or exchange. Unopened and unused items can be refunded. You will be responsible for paying for your own shipping costs for returning your item.

Ship all returns to the address below:

10690 Shadow Wood Dr. Ste 128,

Houston, Texas 77043

 

NOTE: PLEASE PROVIDE YOUR ORDER NUMBER ON THE RETURN LABEL OR A COPY OF YOUR ORDER INSIDE THE BOX.

 

My Package Arrived Damaged, What Do I Do?

 

We’re sorry to hear that! Please send a photo to texasknife@gmail.com and include your order number so we can take a closer look and help with a solution!

 

My Item Was Damaged Out Of The 30 Day Return/Exchange Window, What Should I Do?

 

Send us a picture anyway! Unfortunately, normal wear and tear would not warrant a replacement or refund, but if it is deemed a manufacturing defect or unreasonable damage, we can look into it!

 

There Is An Item Missing From My Order, What Do I Do?

 

If you receive your order and an item is missing, please check your email or junk email to see if you’ve received an out-of-stock notice from us. If you haven’t received this, please contact us with your order details so we can resolve this for you.